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Essential Leadership Skills: Managing Grievance Hearings

Unipart House, Garsington Road, Cowley
Course Tutors
Theresa Mayne
Admin Contact
Sarah Knight (
Target Audience
Governor / Headteachers
Course Types
Workshop, Training day
Course Categories
Leadership / Governors
Leadership / Personnel & Human Resources
Course Description


This half day workshop is one of four workshops designed to give Headteachers, and others with line management responsibility,
an understanding of, and the tools, to be able to manage school employees throughout their employment. The workshops are a mix of practical and psychological aspects of people management and are based on a case study to bring the subjects to life in a way that is easy to remember and gives you an opportunity to practice the key concepts of the subject.  

By the end of this workshop you will have a good understanding of how to manage complaints that may require instigating formal procedures. In the workshop you will learn each of the steps of how to manage a grievance hearing that complies with the ACAS Code of Practice on Discipline and Grievance. 

The workshop also looks at how to manage conflict in the early stages which can lead to avoiding the formal stages of the Grievance Procedure including the use of Alternative Dispute Methods (Workplace Mediation), Conciliation and Arbitration.

Full programme for all workshops:

Day 1 - Wednesday 20th March 2019
Managing Disciplinary Hearings - 9.30am to 12.30pm 
Managing Grievance Hearings - 1.30pm to 4.30pm

Day 2 - Wednesday 26th June 2019
Employee Engagement - 9.30am to 12.30pm
Managing Change - 1.30pm to 4.30pm

Cost: £75 per session

Training Objectives

Attending a half day workshop provides individuals with an opportunity to develop their knowledge and confidence in the following areas: 

  • The legal framework that underpins grievance complaints in the workplace

  • The informal and formal stages of a grievance procedure

  • Identify the different types of dispute resolution

  • The importance of a full and fair investigation

  • Identifying an appropriate outcome and how to communicate this

  • Learn what to do if a grievance is raised for the purpose of interfering with another formal process

  • The obligations and benefits of a fair and consistent approach

Learning Outcomes

The learning outcomes for the course are that each participant will be able to:

  • Clarify who has responsibility for staff grievance and the roles that each person plays in the process

  • Build confidence in dealing with conflict and complaints

  • Understand the legal and HR process to avoid a breach of contract or unfair dismissal

Additional Information
Start Date
Wednesday 20 March 2019
End Date
Wednesday 20 March 2019
Closing Date
Friday 15 March 2019
13:30 - 16:30
Maximum Places
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Number of Sessions